Junior Fraud Analyst

Frasers Group is a leading retailer across sports, premium and luxury brands. We are looking for an entry‑level payment and fraud specialist to manage Card Not Present payments, dispute resolution and fraud detection.

• Investigate potential card fraud cases, checking daily reviews of documentation and collating evidence from internal and external sources.
• Build relationships with key stakeholders, both internally and externally.
• Identify patterns/trends in payment activity and communicate findings to the wider team.
• Work as a team to implement best practices for the group.
• Process Card Payment and Pay Pal chargebacks.
• Ensure meticulous attention to detail when investigating cases.

• Previous experience in a contact centre environment with exposure to fraud cases/situations.
• Focused and fearless approach to work.
• Capable of spotting trends and communicating effectively to the wider team.
• Independent and team orientation, especially under high‑pressure situations.
• Ability to manage a heavy workload, conflicting priorities and track progress on multiple tasks.
• Positive ‘can‑do’ attitude and excellent work ethic.

Shift Pattern: Rota based covering between 6am‑9pm, Monday‑Sunday.

• Frasers Champion – peer nominated scheme awarding double pay for a month to employees who live the values.
• Retail Reconnect – annual on‑site experience in stores/warehouse for frontline insight.
• Fearless 1200 – reward program linking performance to rewards, details available online.
• Frasers Fit – free gym classes, discounted memberships, wellbeing app.
• Retail Trust – free access to wellbeing helpline, counseling, financial/legal support.