Employee Relations Manager

Company Description

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Company Description

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission - we are building the worlds most admired and compelling brand ecosystem

Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

This role is based 5 days a week at our Shirebrook HQ

You will lead a team of Employee Relations Advisors to deliver timely and efficient management and resolution of employee relations cases. Providing expert guidance to the business, you'll ensure compliance with UK employment law, applied in a commercial setting, across Retail, Head Office and Warehouse environments.

• Manage a team of Employee Relations Advisors, driving a positive, collaborative and high performing culture
• Lead and coordinate the management of employee relations cases, including absence management, investigations, grievances, disciplinaries and appeals
• Work in conjunction with People Business Partners in the management and resolution of cases within their business areas
• Act as a trusted advisor, delivering clear, confident guidance that is commercially sound and in line with legislation and company policies
• Maintain HR policies and procedures to ensure compliance with UK employment law alongside the People Operations team
• Ensure the Employee Relations Advisors are equipt with tools and templates to deliver a consistent and efficient approach to case management
• Monitor and distribute work accordingly amongst the Employee Relations Advisors, ensuring timely resolution within required time frames
• Ensure the case management system is maintained and utilized effectively to enable accurate reporting and insight into case volumes and performance
• Identify any themes from cases to support proactive interventions and continuous improvement
• Collaborate with the People Operations teams where required

• Proven experience in a similar management role within employee relations
• Strong knowledge of employment law and HR best practices
• Experience of confidently navigating complex and sensitive situations
• Experience of managing a team and developing talent
• CIPD qualification (Level 5 or above) preferred
• Acts with discretion, empathy and professionalism
• Integrity and ethical judgment
• Problem-solving and analytical thinking
• A natural communicator with ability to influence and build trust
• Excellent written skills
• Resilience and adaptability

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion
- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Frasers Festival - An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a…