Warehouse Agency and Resource Manager

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At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our vision - we are building the worlds most admired and compelling brand ecosystem

Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our values:

• Think without limits - Think, think fast, think fearlessly
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

The Warehouse Agency & Resource Manager is accountable for defining and delivering the warehouse labour strategy, ensuring the right balance of permanent and agency resource is in place to meet operational demand efficiently, compliantly, and sustainably.

The role owns forward‑looking labour modelling, agency workforce planning, supplier governance, and labour cost control across all warehouse shifts. It operates with authority to challenge labour decisions that are misaligned to volume forecasts, cost efficiency, or governance standards, while enabling operational teams to deploy labour effectively on shift.

A core objective of the role is to shift the labour approach from reactive gap‑filling to proactive establishment control, reducing structural reliance on agency while preserving flexibility for peak and volume fluctuation.

The role is fully accountable for ensuring all agency suppliers operate in strict alignment with company policies, HR governance standards, safety expectations, and behavioural requirements.

Own and optimise the warehouse labour model through accurate forecasting, commercially justified headcount decisions, and structured reduction of agency reliance to ensure demand‑led, efficient, and governance‑compliant deployment.

Drive agency performance, cost transparency, and accountability through structured supplier reviews, robust KPI management, and close alignment with Operations and Finance on service, productivity, and budget targets.

Lead proactive peak and seasonal labour planning to enable controlled ramp‑up, early visibility of requirements, and reduced dependency on short‑notice agency supply.

Establish and enforce a consistent Agency Governance Framework that aligns suppliers to company standards, ensures timely escalation and documentation, and holds agencies accountable for compliance, conduct, and performance.

• Strong background in high‑volume warehouse operations, labour planning, or resource management.
• Proven experience managing agency labour at scale within a fast‑paced operational environment.
• Strong commercial awareness with the ability to assess cost, risk, and operational impact of labour decisions.
• Highly analytical, with advanced Excel and data interpretation capability.
• Confident communicator with the credibility to challenge senior operational stakeholders and third‑party suppliers.
• Demonstrated experience holding suppliers accountable against measurable KPIs and governance standards.
• Strong organisational, forecasting, and governance capability.
• Comfortable operating under peak pressure, short timelines, and performance‑driven conditions.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers…