Patient Navigator

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is seeking a full-time Patient Navigator to support the Shirley, NY site.

The Patient Navigator identifies individuals and/or members of their families within the target population who are in need of preventive and primary health care services and links them to the services they need. This includes care for acute, chronic and communicable diseases; dental services; prenatal care and family planning; WIC and other nutrition services; pediatric care and immunizations. The Patient Navigator will also train and mentor the Patient Representatives and perform other duties as assigned on an as-needed basis.

Essential Duties and Responsibilities of the Patient Navigator:

• Facilitates patient appointments within different departments of SRH and outside agencies, following SRH procedures for referring patients to different departments and utilizing SRH preferred provider lists.
• Responsible for facilitating patients to appropriate referred agencies, with specific focus on referrals to specialty care and public health insurance programs, tracking progress in eCW and alerting providers as needed.
• Consults with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance, and application assistance.
• Responsible for transmitting all necessary clinical information available to specialists for referral; obtains consultant reports and consent for release of information.
• Assists patients in overcoming obstacles that would prevent them from receiving needed referrals.
• Answers patient questions to clarify provider instructions, procedures, and referral needs.
• Reviews open referrals for upcoming medical appointments and provides them to the clinical team.

Minimum Education Requirement: High school diploma/GED

Minimum Work Related Experience: 2-4 years

Bilingual preferred (orally and written)

Job type: full-time

Hourly Pay Range: $19.00 to $21.00