1st Line Telco Support Specialist – Customer Success
Listed on 2026-10-10
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Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Focus Group is hiring a Technical Support Adviser for 1st line telco support in Shoreham-by-Sea or Manchester. You will handle queries via phone, email, portal and live chat, providing clear, timely support from first contact.
You will diagnose, log and resolve cases, keep customers informed, meet SLAs, and escalate to 2nd line when needed. The role demands accuracy, composure and a genuine drive to help customers use technology effectively.
The 1st Line Telco Support Specialist – Customer Success position in the Sales, Consulting field is open for applications.
Consider building your career as a 1st Line Telco Support Specialist – Customer Success at Focus Group.
We have an opening for a 1st Line Telco Support Specialist – Customer Success in Shoreham-by-Sea, England, United Kingdom within Sales, Consulting.
This role, 1st Line Telco Support Specialist – Customer Success at Focus Group, could be your next career step.
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