Patient Manager

An exciting opportunity has arisen for an enthusiastic and self-motivated Patient Experience Manager to champion the Patient Voice ofour local community. We are looking fora highly organised individual who is passionate about working with patients andstaff and the wider voluntary and community sector to ensure that the Patient Experience at Adur Health Partnership is the best it can be.

The post holder will be required to support Adur Health Partnerships efforts to foster outstanding patient experience and engagement and will be an active and enthusiastic member of the practice team, leading on patient experience and engagement,encouraging the patient voice and coordinating diverse patient feedback and engagement through a variety of methods.

Candidates must be conscientious and compassionate, andhave the confidence to work autonomously as well as being part of a wider practice team, and be proficient in Microsoft software (Word, Excel, Outlook,PowerPoint, Teams).

Thepost-holder is responsible for the coordination of all aspects of AHPs patient feedback, including comments, compliments and complaints, patient participation groups and patient engagement, leading on a range of initiatives, providing management support to ensure that we involve and listen to our patients,relatives and carers, thereby enabling them to feedback effectively at different points in their journey.

Working with AHPs Senior Leadership Team, made up of nine GP Partners, a Managing Partner and three Executive Directors, the Patient Experience Manager will ensure that statutory and organisational requirements are met, and that complaint handling delivers the best outcome for the patient and optimal learning for the organisation. The post-holder will analyse trends and themesin relation to patient feedback, complaints and compliments ensuring that action plans are developed, agreed, implemented & evaluated, and will workwith a broad range of stakeholders, facilitating effective communication at alllevels to deliver successful outcomes.

You will alsobe the forefront of our Social wellbeing activities and working with our Practice Champions to promote current activities, and use your initiative tocome up with new activities which will benefit our patients.

Our missionat Adur Health Partnership is to support and improve the health and well-beingof the community we serve. We want to dothis by providing a resilient, sustainable and thriving general practice service to our community, working with our patients to provide care which ishigh quality, individualised, responsive, effective and efficient. We want to reduce health inequalities through personalised and proactive work, working closely with other health and social care providers, with a clear commitment to inter-professional team engagement and MDT working in collaboration with partners and patients.

We strive to work with our staff to create an environment that encourages continual improvement and innovation, with a focuson wellbeing and shared learning, to allow us to provide the best possible careto our patients.

Thepartnership consists of 9 doctors and one Managing Partner, and the practice servesa population of over 36,000 patients across Shoreham and Southwick, across four practice premises. The practice employs a comprehensive interdisciplinary team of professionals who will consistently strive to exceed patient expectations to ensure their experience at the practice is as comfortable andstress-free as possible.

Informal visits are welcomed. For further information and to arrange an informal visit please contact our HR Team by email  orcall .

Job Summary:

The Patient Experience Manager will support Adur Health Partnerships (AHP) efforts tofoster outstanding patient experience and engagement. The post-holder is responsible for the coordination of all aspects of AHPs patient feedback,including comments, compliments and complaints, patient participation groupsand patient engagement, leading on a range of initiatives, providing management support to ensure that we involve and listen to our patients, relatives andcarers, thereby enabling them to…