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1st Line Telco Support Specialist – Customer Success
Job in
Shoreham-by-Sea, West Sussex, BN43, England, UK
Listed on 2026-08-28
Listing for:
Focus Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Focus Group is hiring a Technical Support Adviser for 1st line telco support in Shoreham-by-Sea or Manchester. You will handle queries via phone, email, portal and live chat, providing clear, timely support from first contact.
You will diagnose, log and resolve cases, keep customers informed, meet SLAs, and escalate to 2nd line when needed. The role demands accuracy, composure and a genuine drive to help customers use technology effectively.
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