Solution Engineer - Network

Solutions Engineer – Networking Shoreham-by-Sea Up to £40,000 + Car Allowance

(Internal Job Level Reference: Senior Associate)

We're looking for a Solutions Engineer to join our networking team, delivering remote and on-site support, infrastructure deployments and technical consultancy for customers across a range of industries. You'll be recognised as a subject matter expert in networking, leading projects in your specialism and helping drive best practice and technical excellence across the wider team.

This is a hands‑on, customer‑facing role for someone who enjoys getting into the detail of an infrastructure project – from scoping and design through to hands‑on delivery and hand‑over – while also having the chance to mentor others and shape how the team works.

Technical delivery

• Delivering high-quality installation, configuration and maintenance of customer infrastructure, including SD‑WAN (Software‑Defined Wide Area Network), switching, firewalls, wireless, SSE/SASE (Secure Service Edge/Secure Access Service Edge) and other network devices
• Acting as an escalation point for complex technical faults within your area of specialism
• Troubleshooting and resolving advanced infrastructure issues across networking estates
• Designing, implementing and migrating enterprise network solutions including LAN/WAN, SD‑WAN, VLANs, firewalls and secure wireless, across vendors such as Meraki, Fortinet and Cisco

Project leadership

• Leading the delivery of projects with a primary focus on networking – including network refreshes, LAN/WAN and SD‑WAN rollouts, and firewall and wireless deployments – while also contributing to cloud migrations, infrastructure deployments and security implementations
• Managing technical work streams within larger programmes, typically owning the network workstream while coordinating with project managers, consultants and third‑party vendors
• Attending and contributing to customer calls for technical scoping, solution design and implementation planning
• Undertaking and documenting site surveys, technical audits and readiness assessments
• Supporting new customer onboarding and technology transitions, ensuring a smooth handover to service operations

Documentation and standards

• Auditing and documenting client infrastructure to a high standard, maintaining accurate configuration records
• Developing and maintaining best‑practice documentation, knowledge base articles and technical runbooks for your specialist area
• Providing detailed solution designs and technical proposals to meet customer requirements

Collaboration and development

• Mentoring and supporting other engineers on complex project deliveries and technical escalations
• Staying current with industry developments, emerging technologies and vendor certifications relevant to your specialism
• Working closely with account management, pre‑sales and service teams to ensure a seamless customer experience

• Proven experience in a support, infrastructure or solutions delivery role
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences
• Strong troubleshooting methodology and analytical problem‑solving skills
• Excellent attention to detail and documentation standards
• Punctual and responsible, with excellent time management
• Ability to work independently and as part of a project team
• Flexibility to adjust working hours or travel for project requirements
• A full valid UK driving licence
• A strong desire to grow your technical knowledge and achieve industry certifications
• Demonstrable expertise in networking: VLANs, routing and switching, firewalls, WAN/SD‑WAN, and wireless design and deployment (Meraki, Cisco, Fortinet)

• Experience working in an IT Managed Service Provider (MSP) environment
• Vendor certifications in networking (Meraki, Cisco, Fortinet) or security platforms
• Experience with scripting and automation (Power Shell, Azure Automation)
• Familiarity with ITIL frameworks and service management principles
• Experience with documentation platforms (IT Glue, Hudu or similar)

This role is a genuine springboard. Depending on where your…