Senior Escalation Technician – ITIL MSP Expert
Listed on 2026-10-12
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IT/Tech
IT Support
Fluid One Ltd. is seeking an Escalation Technician for the Brighton Branch to manage escalated incidents within the Service Desk, including on‑call duties.
The role combines technical escalation with a strong focus on delivering a high-quality customer experience while ensuring ITIL and ISO 9001/27001 alignment. You will work closely with the team, guide peers, monitor SLAs, and help drive continuous improvement.
The Senior Escalation Technician – 24/7 ITIL MSP Expert position in the IT & Technology, Other field is open for applications.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Escalation Technician – 24/7 ITIL MSP Expert role in the description above.
We appreciate your interest in this position.
Join Fluid One Ltd. and contribute to our ongoing work.
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