Application Support Lead

Location: Shoreham-by-Sea (Hybrid/Flexible)

Department: IT

Would you like to join a fast-growing global business with over 200 employees and a portfolio of world-renowned brands?

We're looking for an experienced ERP Systems Specialist to take ownership of our Microsoft Navision / Business Central platform and help drive the future of our business systems landscape.

This is a hands-on technical role for a Navision / Business Central expert with proven experience supporting, administering, configuring, improving and integrating the core system.

This is a hands-on applications role, requiring strong experience supporting, administering and improving business-critical systems. Experience with Microsoft Dynamics NAV/Business Central remains particularly important, alongside the ability to support and develop a broader business applications landscape.

Reporting to the Head of IT, you will be the primary technical owner and subject matter expert for Microsoft Dynamics Business Central (Navision).

You will be responsible for ensuring the platform remains reliable, efficient and aligned to business needs through effective support, configuration, continuous improvement and project delivery.

Working closely with Finance, Supply Chain, Operations and Commercial teams, you will help optimise processes, improve system performance and deliver future enhancements and integrations.

Approximately 80% of your role will focus on Business Central/Navision, with the remaining 20% supporting the wider applications environment alongside the Systems Application Manager.

This position would suit someone currently working as:

• Business Central Specialist
• Dynamics 365 Business Central Administrator
• ERP Functional Consultant

• Act as the primary SME and technical owner for Microsoft Dynamics Business Central (Navision).
• Manage the day-to-day administration, support and performance of the ERP system.
• Troubleshoot complex system issues and identify sustainable long-term solutions.
• Maintain system integrity, performance, security and reliability.
• Manage user access, security roles and permissions.
• Ensure business-critical processes are effectively supported by the ERP platform.
• Work with users to resolve application, process and data-related issues.
• Lead the delivery of ERP enhancements, upgrades and optimisation initiatives.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Configure and optimise Business Central functionality in line with business requirements.
• Support testing, deployment and user adoption of new functionality.
• Maintain system documentation, support procedures and configuration standards.

• Support and enhance integrations between Business Central and other business applications.
• Work with third-party vendors and technical partners to deliver solutions.
• Assist with data analysis, reporting and process improvement initiatives.
• Support system architecture decisions and future technology investments.
• Collaborate with internal and external teams on ERP-related developments.

• Manage ERP-related projects from initiation through to implementation.
• Coordinate with software vendors, consultants and development partners.
• Deliver projects on time, within scope and aligned to business objectives.
• Ensure successful testing, deployment and transition into business-as-usual support.

• Build strong relationships across Finance, Supply Chain, Operations and Commercial teams.
• Provide expert guidance on ERP best practice and system capabilities.
• Deliver user training and support where required.
• Act as a trusted technical advisor for Business…