Camera & Ticket Process Team - Team Leader

Division / Department - Operations Command
Grade - Grade 9
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £30,897 - £33,603
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location
- Shoreham

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

A rare and exciting opportunity has arisen with the recently created Sussex Police Road Safety Team (RST). As the newly appointed Camera & Ticket Process Team (CTPT) Team Leader you will be instrumental in leading an ever growing, driven and friendly team focussed on reducing deaths and injuries (KSI’s) on the roads of Sussex.

This vital role will work collaboratively with the CTPT Supervisor and Road Safety Operations Manager’s to monitor and balance a variety of work streams, prioritising the demands within the team.

Trained in the day to day duties of the team, the successful candidate will also line manage a dedicated unit to provide an effective administrative system processing road safety offences and public reports related to antisocial driving; taking responsibility for quality assurance and decision making process for offence disposal.

Effectively supervise the Camera & Ticket Process and Post Assistants Teams. Managing the workloads of the individual teams daily, identifying where resources are needed to be allocated to meet demand. Actively manage the volume of road traffic offences against resources to minimise the impact of work generated for not only Camera and Ticket Process Team but the Camera Technicians.

Constantly review working practices seeking always to achieve efficiencies and eliminate unnecessary bureaucracy with a view to achieving an improvement in service. Be accountable for the unit Dashboard to completed daily so that data can be analysed to forecast workloads against available resources on a daily, weekly and monthly basis leading to problem solving by analysing information and determining the course of action necessary to be taken within the statutory period regarding non-payment, excusal or cancellation of cases.

Provide reasoned or legal arguments where appropriate, in particular with an explanation of the requirement to provide driver details under S172 of the Road Traffic Act 1988. Manage, review and quality assure court files generated, make decisions on prosecutions, mitigation and quality of files using the Investigative Framework (using THRIVE and NDM principles).

Represent both internally and externally, the Camera & Ticket Process Team/RST, and proactively contribute when appropriate and follow up on actions. In addition, take responsibility for regularly arranging and chairing team meetings with the team you line manage and ensure that messages are disseminated to and from the team as appropriate.

Support the principals of continuous improvement ensuring that processes and procedures are reviewed regularly to ensure the effectiveness of the teams. Eg. Attend presentations/demonstrations to assess the impact of the proposed changes, offering specialist advice regarding procedures and evaluation of the feasibility and worth of any back-office technology.

To record, investigate and respond appropriately to problems and complaints from members of the public on the legal aspects of traffic enforcement. Identifying the findings and taking the appropriate action to ensure an excellent customer service is provided. Responsible for recruiting, leading, directing, co‑ordinating, training new and existing staff and leading the teams to…