Telco Delivery Coordinator

Role:
Telco Delivery Coordinator

Location:

Shoreham-by-Sea (Hybrid, 3 days in office and 2 days at home)

Hours:

Full-time, Monday to Friday

Pay: £26,000 per annum

An excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space.

This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.

Benefits:

Birthday leave and holiday allowance that increases with length of service
Hybrid working policy
Employee Assistance Programme with free mental health support
Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)
Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme

The Requirements:

Strong customer service focus with an excellent telephone manner
Proven ability to manage multiple projects simultaneously
High attention to detail with accurate numeracy, written and data entry skills
Strong organisational and prioritisation skills
Ability to communicate clearly and professionally at all levels
Proficiency in Microsoft Word and Excel
Team-focused approach with a willingness to support wider business objectives

Desirable:

PRINCE2 or similar project management qualification
Understanding of data services and IP telephony technologies

The Role:

Reviewing customer requirements and clarifying details with internal teams
Developing delivery plans for Remote Delivery orders using available tools
Coordinating resources to ensure orders are delivered within agreed SLAs
Tracking progress, risks, and issues through to resolution
Providing accurate project forecasting and updates to management
Maintaining clear communication with customers and internal stakeholders
Supporting remote and self-install deliveries to completion
Collating required information to support invoicing and lease activation
Supporting ordering and remote programming activities when required
Maintaining accurate records across internal systems
Contributing to continuous improvement and best practice within the team

If you're keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm