Housing Specialist - Applications Center; CAC

Position Overview

Please note this position is open until filled; however, to ensure consideration applications should be received by January 26, 2026 at 4:30pm.

King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low‑income individuals.

We transform lives through housing.

We are recruiting for a talented, detail oriented, and customer service focused Housing Specialist. This is an excellent opportunity for someone who thrives in a fast‑paced environment, enjoys a diversity of customers, and is committed to the highest standards in public service.

Initially, this position will be based at our Shoreline, WA office and will transition to Tukwila by the end of 2026. Following the move, work will be performed exclusively at the Tukwila location.

• Able to work independently and maintain responsibility for a variety of routine and complex clerical activities.
• Able to provide exceptional customer service to a diverse population of internal and external stakeholders.
• Resourceful and able to independently address and resolve issues as they arise.
• Highly skilled as an effective communicator both verbally and in writing.
• Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.
• A collaborative team member who is also a strong leader with well‑developed organizational and time management skills.
• Able to work effectively under pressure in a fast‑paced environment.
• Reliable, with a proven reputation for being consistently dependable.

• Determine eligibility for applicants from waiting lists and executive waivers; assess federal housing preferences including displaced, substandard housing, or rent burden; identify additional information needed to complete intake; calculate income, expense deductions, and number of bedrooms as defined by the Admission and Continued Occupancy Policy (ACOP).
• Review applicant documents and determine if additional information is required to complete the file; verify income sources, credit history, landlord reference check, criminal history, INS, EIV, and assets; gather and review all tax credit paperwork; correspond with applicants regarding program eligibility and denials as defined by ACOP rules.
• Complete tax credit Housing Eligibility Certification paperwork; work closely with the tax credit manager to ensure program compliance; handle any changes related to tax credit status; present completed files to supervisor for final approval.
• Complete data entry using various systems; scan and index files; run reports as needed.
• Provide customer service by answering phone calls, returning voicemails, and responding to email requests; answer questions related to all Housing Authority programs.
• Communicate with housing authorities and outside agencies regarding applications; monitor record retention to ensure proper procedures are followed; dispose of files appropriately according to established regulations and document actions with manager.
• Maintain consistent and reliable attendance with the ability to arrive on time.

• High School Diploma or GED AND
• Moderate experience in work involving subsidized or affordable housing programs OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

• A collaborative team member who works effectively and productively with others; participates and fosters teamwork, builds rapport, and acts as a positive influence to the team.
• Strong written and verbal communication skills with the ability to clearly and effectively communicate with individuals and groups; ability to present and explain complex information regarding policies…