Director, Technical Delivery

The Director, Technical Delivery leads the technical production function of Delta-V, Masterworks' digital lifecycle marketing unit serving faith-based nonprofits. You'll manage a team of developers and contract resources building email, SMS, web, and marketing automation programs across platforms including Salesforce Marketing Cloud, Hub Spot, Virtuous, Engaging Networks, and Blackbaud. You own the build queue and the technical process, and you set the standards that keep client work accurate and on schedule as the unit grows.

You sit on the Delta-V leadership team as the owner of production and execution, alongside the leaders who own client strategy, planning, and creative. The developers on your team are skilled executors who work in HTML email, scripting, and AI-assisted development tools. They don't need a manager who out-codes them. They need clean intake, complete requirements, and someone who absorbs the ambiguity upstream so they can build.

When requirements are gray, you make the call, and when mistakes get repeated, you turn it into training and checklists.

• Manage Delta-V's developers and contract overflow resources, including workload balance, prioritization, and professional development
• Serve as the escalation point for technical questions, blocked work, and judgment calls that the documented process doesn't cover
• Translate requirements into terms developers can build from, and technical findings into terms account teams can pass along to clients
• Set the tone for a collaborative, low-drama technical team that other departments trust

• Run the build queue for email and SMS builds, automated donor journeys, landing pages, forms, integrations, and tracking setup
• Balance recurring client production against project work and seasonal surges, including the fall and year-end fundraising cycle
• Make sure work is actually ready before a developer picks it up: requirements complete, assets in hand, platform access confirmed
• Keep ticket records accurate and current so anyone can see capacity and status without asking

• Build and maintain QA checklists, requirements templates, intake standards, and testing discipline for tracking and conversion logic
• Identify common failure points across client work and turn them into documented checks so the fix doesn't live in one person's head
• Standardize build patterns across platforms so work is portable between developers
• Improve the process over time while keeping current work moving

• Manage platform provisioning and access across the client portfolio, including credentials, 2FA, user roles, and secure handoffs
• Manage DNS and subdomain setup for client sending domains, landing pages, and tracking
• Keep client platform documentation current enough that any developer can pick up an unfamiliar account

• Oversee the technical side of new client onboarding, from platform assessment and access setup through tracking verification and first sends
• Lead client platform migration projects when clients change CRMs, donation platforms, or websites, from scoping through post-migration validation
• Coordinate developers, contractors, and client-side technical contacts so migrations land on schedule without breaking what already works

• Partner with strategy, creative, and account teams to scope technical work realistically and flag risk early
• Facilitate cross-functional trainings so account, strategy, and creative teams understand what the platforms can do and how to brief technical work…