Assistant Station Manager

Job Expectations:

• Assist Station Manager in the day-to-day operations of the retail facility.
• Maintain oversight of station operations and staff in the Station Manager’s absence.
• Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.
• Support and adhere to execution of established safety, security, quality guidelines, as well as all other CSI policies, procedures, practices, and programs. Respond to accidents or incidents in a professional and timely manner, including escalating to Station Manager or Business Consultant as appropriate.
• Understand the importance of and ensure all station employees comply with company wage & hour requirements.
• Support and adhere to CSI’s cash/money handling and accountability processes.
• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Role-model safe behaviors.
• Maintain courteous, professional contact with co-workers, customers, vendors and community at large.
• Reliable and predictable attendance.
• Perform all duties of Customer Service Representative (CSR) as needed.

• Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service.
• Assist with product inventory management. This includes but is not limited to:
• Coordinate with other stations to limit out-of-stocks in station across the zone.
• Follow CSI guidance to ensure correct volume and products in stores. Conduct mini-audits, as requested, to ensure accurate stock levels.
• Support and adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to CSRs as needed.
• Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).Provide assistance to CSRs as needed
• Inform Station Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to any Company’s Policies and Procedures.
• Ensure self, station personnel and contractors on shift comply with CSI’s safety standards; use appropriate personal protective equipment as required.
• Use various computer programs to support daily operations of the store. Complete daily/weekly administrative tasks regarding retail & gas sales, compliance, daily paperwork, deliveries, invoice processing, etc.
• In the absence of Station Manager, keep Business Consultant informed of station operations and issues.
• Perform job duties of a CSR and other duties as needed or assigned by Station Manager or Business Consultant.

• Understand the importance of and ensure all station employees understand and comply with the company wage & hour guidelines.
• Support and role-model CSI’s core values of safety, diversity, inclusion, integrity and trust.

Skills and experience include but are not limited to:

Required:

• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
• Previous experience in a fast-paced retail, food service or fuel environment, including cash handling and customer service experience.
• Demonstrated experience operating a cash register, computer console, and other related equipment, tools and computer software programs & applications.
• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
• Ability to multi-task in fast-paced environment.
• Ability to handle challenging situations…