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Senior Escalations Specialist – Financial Complaints

Job in Shoreview, Ramsey County, Minnesota, USA
Listing for: Dexian
Full Time position
Listed on 2026-10-15
Job specializations:
  • Finance & Banking
    Banking & Finance
  • Customer Service/HelpDesk
    Banking & Finance
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

Dexian is seeking a Senior Escalations Representative to handle high-level customer complaints within a financial services context. You will investigate, resolve, and manage multiple cases while ensuring compliance and accurate documentation.

You will mentor junior team members, coordinate with internal teams, and maintain service quality under regulatory standards. This bench-building role emphasizes empathy, effective communication, and independent decision-making.

Join us at Dexian as our next Senior Escalations Specialist – Financial Complaints in Shoreview, MN, United States.

Consider building your career as a Senior Escalations Specialist – Financial Complaints at Dexian.

The Senior Escalations Specialist – Financial Complaints position in the Finance, Sales field is open for applications.

We have an opening for a Senior Escalations Specialist – Financial Complaints in Shoreview, MN, United States within Finance, Sales.

This role, Senior Escalations Specialist – Financial Complaints at Dexian, could be your next opportunity.

Position Requirements
10+ Years work experience
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