H&S Inside Sales Lead

Location:

Shoreview, MN, US, 55126

The TSI Health & Safety Division is a global leader in respiratory fit testing and dust monitoring solutions designed to protect human health. The Health & Safety Inside Sales Lead is a senior inside sales role responsible for driving individual sales performance while also serving as a peer leader and mentor within the Inside Sales team. This role is for someone who is wired to do extensive outbound calling, emails, and social engagement, with approximately 75% of time focused on direct selling activities, while the remaining time is spent supporting, coaching, and guiding Inside Sales Representatives to improve overall team effectiveness.

The ideal candidate is persistent, positive, resourceful, and comfortable leading by example.

• Strive to meet or exceed individual and team performance sales targets.
• Sell Health & Safety products and services and identify new business opportunities primarily through outbound calls, emails, social media, bid alert boards, and similar channels.
• Conduct frequent and regular follow-up with prospects and the install base; assign and coordinate leads with appropriate Outside Sales representatives.
• Contact current customers to offer service, calibrations, trade-ins, upgrades, and to set appointments for Outside Sales when appropriate.
• Communicate the benefits of Health & Safety products by providing strong product knowledge during initial customer evaluations.
• Follow up on instrument inquiries and recent purchases to obtain immediate voice-of-customer (VOC) feedback.
• Assist with quotes, bids, and documentation for Health & Safety products.
• Manage or coordinate key account(s) when required.
• Accurately input and maintain lead and opportunity data in the CRM system.

• Serve as a day-to-day resource and point of escalation for Inside Sales Representatives.
• Train, mentor, and onboard new Inside Sales team members, including outbound calling best practices, call shadowing, and role-play scenarios.
• Share best practices, talk tracks, and competitive insights to help improve team performance.
• Support H&S Sales Manager by reinforcing processes, priorities, and performance expectations.
• Provide feedback to Sales and Marketing Management on customer trends, preferences, and competitive activity.
• Perform other duties as assigned.

This position does not have direct people-management responsibility but provides functional leadership, coaching, and mentoring to Inside Sales Representatives.

• Associates or Technical degree required with 9+ years of Inside Sales, Customer Support or related experience, or Bachelor’s degree with 7+ years of Inside Sales, Customer Support or related experience.
• Demonstrated success in high-volume outbound sales environments.
• Proficient with Microsoft Office tools.
• Experience using a Customer Relationship Management (CRM) system.
• Experience selling technical or instrumentation-based products.
• Experience with Salesforce CRM.
• Proven ability to close sales and generate revenue.
• Prior experience mentoring or training peers in a sales environment.

• Strong phone presence and consultative selling skills.
• Active listener with a strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• High level of integrity and commitment to customer satisfaction.
• Motivated by team success and continuous improvement.
• Inquisitive problem solver with strong technical aptitude.

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

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