Cashier - Patient Access

Cashier - Patient Access
- Full Time, Various Shifts

Job Category
:
Office and Admin Support

Requisition Number
: CASHI
003732

• Posted :
  November 26, 2025
• Full-Time
• On-site

Summit Hospital, Show Low, AZ 85901, USA

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

General

Position Summary:

The Patient Access Cashier performs all cash management, cash collections, and patient financial services functions for the Patient Access department. This position is responsible for the daily balancing of cash drawers and safes. As a member of the Patient Access department, the Patient Access Cashier is responsible for various patient registration tasks and the collection of patient liabilities including payment plan options.

The Patient Access Cashier will work within the policies and processes as they are being performed across the entire organization.

Essential Functions / Major Responsibilities:

• Responsible for the assessment and collection of patient liabilities via worklist, report, or daily census review
  • These collections include copays, deductibles, co‑insurance, and balances after financial assistance
  • This individual is tasked with assessing patient insurance and financial information to determine liability
• Responsible for working various patient access, insurance eligibility, follow‑up reports including, but not limited to:
  • Daily unbilled reporting and EIQ
  • Prior day AHIQA unworked error reporting and eligibility reporting
• Responsible for pre‑registration and registration tasks including, but not limited to:
  • The registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability
• Monitor missed collection opportunities for potential process improvements and follow‑up
• Make follow‑up phone calls to patients that are unable to make payment while in‑house
  • Must attempt to contact the patient within 24 hours post‑discharge, and continue these attempts until seven days post discharge
• Send letters to patients’ addresses post‑discharge detailing an estimated liability as well as options to pay; if unable to collect or connect with the patient while in‑house
  • A note must be made on the patient’s account when letter is sent
• Take part in weekly POS team calls
• Displays proper etiquette and mannerisms that reflect the Service Standard Behavior Guidelines
• Promotes the Patient Safety Standards as a core value of the organization

Secondary Functions:

• Will work with patients to sign consent to treat, observation, Important Message from Medicare, and other registration‑related forms, when not able to be collected prior
• Will assist eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed
• Participates in departmental and hospital wide informational meetings and in‑services, including staff meetings, hospital wide forums, and seminars
• Reviews department and hospital wide policies and procedures annually
• All other duties as assigned

Additional / Seasonal Responsibilities:

Job Scope:

• Routine work situations
• A moderate level of complexity
• Typical operation from established and well‑known procedures
• Performance under independently minimal supervision

Interpersonal Contacts:

• Are normally made with others both inside and outside the hospital
• Are made with own department as well as other departments or locations
• Frequently contain confidential/sensitive information necessitating discretion at all times
• Are made via telephone, e‑mail, and face‑to‑face interaction
• Usually with patients, with some coworker, insurance company, and physician contact

Specific

Job Skills & Mental

Activities:

This position requires operational knowledge of all equipment in the Patient Access Department, including fax, printer, copy machine, phone systems, and all computer programs required to retrieve information. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional…