Surgery Scheduler, SHMA Orthopedic Pod Day Shift

Job Category
:
Support Services

Requisition Number
: SURGE
004106

• Posted :
  October 8, 2026
• Full-Time
• On-site

Showing 1 location

Show Low, AZ 85901, USA

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Essential functions may change based on organizational need.

General

Position Summary:

Manages all of the clerical, scheduling, patient accounting duties for the clinic.

Essential Functions / Major Responsibilities:

• Conducts telephone communication for the clinic; answers calls, takes messages and makes telephone calls at the request of physicians or clinic staff.
• Delivers messages promptly, and appropriately.
• Schedules all cases for O.R. appropriately and communicates with support services, the O.R. needs. Includes all add-ons and emergencies.
• Uses and maintains equipment efficiently and effectively.
• Reports any office equipment failure.
• Prepares the surgery schedule and call sheets, and distributes to the appropriate departments.
• Monitors the monthly stats for all surgical procedures, special procedures room; reports monthly.
• Monitors the individual monthly stats for all surgeons; reports same monthly.
• Types all correspondence, memorandums, staff meeting minutes, policies & procedures, and any other business asked.
• Assists with the orientation of new employees.
• Reports any unusual occurrences and/or incidents.
• Conforms to hospital/clinic dress code.
• Promotes harmonious relationships and favorable attitudes among the healthcare team.
• Reviews all personnel and departmental policies annually.
• Reviews all personnel policies on an annual basis.
• Displays proper etiquette and mannerisms that reflect the SHINE behavior standards.
• Promotes the patient safety standards as a core value of the organization.

Competency:

• Be educated in as many cases as possible:
  What are they? Open vs laparoscopic? Why are we doing it?
• Can schedule essentially all "basic"/smaller cases with little to no guidance
• Understand the OR/SPR blocks at both Main & OSC
• Obtain/maintain good rapport with scheduling staff at both facilities (schedulers, POE nurses, anesthesia, etc.)
• Develop basic knowledge of insurance ins and outs - which plans require authorization
• Retaining process and protocol for scheduling cases procedures - equipment needed, length of cases, first assist, admits, etc
• Communicate well with patients regarding surgical information, preop instructions, postop instructions
• Schedules more complex cases.
• Stay ahead of block time cancellations with the facilities in a timely manner.
• Better understand insurance - know when it is feasible to add on a last minute surgery without authorization issues.
• All of the above but with confidence that scheduler can do the job on their own if no one is around to assist.

Secondary Functions:

• Participates in departmental and association wide informational meetings and in- services, including staff meetings, association wide forums, and seminars.
• Reviews department and association wide policies and procedures annually.
• All other duties as assigned.

Additional Responsibilities:

• Completes all tasks as expressed in the Skills Delineation List.

Job Scope:

• Recurring work situations with occasional variations from the norm.
• A moderate level of complexity.
• Operation from established and well-known procedures.
• Performance of duties under moderate supervision.

Supervisory Responsibility:

Interpersonal Contacts:

Contacts:

• Are normally made with others both inside and outside the hospital.
• Are usually made with own department staff and supervisor.
• Frequently contain confidential/sensitive information…