Support Specialist

LINES OF AUTHORITY:
This position is supervised by the Office Manager and in conjunction with the Program Director.

POSITION

SUMMARY:

The Support Specialist's purpose is to organize all functions associated with the operations of the business office, utilizing skills in computer entry and administrative and reception duties. Is expected, as needed,to meet all standards for clinical documentation, complete case management asneeded, assist the Medical Department in compliance reports and monitoring, and liaison between ChangePoint, HCIC, and outside service providers. Also required as needed, to assist the Medical Staff during Medical Officer and patient appointment, whether in personor via Telemedicine, by monitoring vital signs and performing all necessary tracking and coordination between Medical Officer and the patient.

• 1.Adhere to personnel policy and comply with agency requirements forethicaland professional behavior.
• 2. Greet clients at check in. Verify address and phone are correct.
• 3. Schedule follow up appointments at check out.
• 4. Keep reception area clean and sanitized.
• 5. Maintain an organized, efficient running front office.
• 6. Ensure that incoming calls and messages are handled promptly and professionally.
• 7. Assist walk-ins and referrals.
• 8. Responsible for typing, copying, faxing, mailing and filing of confidentialandnon-confidential information.
• 9. Responsible for filing and/or scanning into HMS all Medical and Outpatient labsand other agency documents.
• 10. Responsible for doing pre-authorizations and working with insurance companies as needed.
• 11. Protect patient confidentiality and personal rights.
• 12. Take and record vitals asneeded.
• 13. Handle Coordination of Care between PCP's and ChangePoint.
• 14. Keeps clear, concise and accurate records and perform clinical activity and required clinical documentationaccordingto policy and procedures.
• 15. Track clients that are in need of labs and other medical tracking andwork with team in arranging for services tobe performed in a timely manner.
• 16. Establish and maintain a working relationship with personnel and resources;act as a liaison with other service providers and ChangePoint staff to assist in coordinating patient care.
• 17. Coordinateall refill requests for Medical Officers.
• 18. Duties are part of Telemedresponsibilities.
• 19. Assure that the telemed equipment is on and the volume is adjusted appropriately.
• 20. Assurethe door to the telemed room is closed to assure confidentiality.
• 21. Actas the liaison between the support staff and the provider. Discusses the daily schedule with the Medical Officer, including all cancellations,reschedules, no shows, crisis, and other various schedule changes.
• 22. Staffing must take place to assure thattime and duration of services match between the Vitals/Telemed Medical Department Assistant and the provider.
• 23. Assure that the telemedicine consent form has been signed.
• 24. Introduce the first time patient to the telemed procedure.
• 25. Focusthe camera towards the patient and their support (if present).
• 26. Document visit concurrently.
• 27. Obtains the following and document within HMS.Assure smoking information has been entered.
  
  Takeall necessary steps when an appointment is missed by a patient including acall, letter, and informing the Assigned Clinician.
  
  DisseminateCSPMP's as needed
• 28. Coordinateall duties with the other Telemed/Vitals Medical Assistant(s).
• 29. Assistin coordination of all Prior Authorizations.
• 30. Complete the Psychotropic Informed Consent. The Medical Officer will provide the medication names and target symptoms when creating the electronic prescription. Consent must be obtained for each medication prescribed by ChangePoint. Initials and Signature areobtained at the top of the…