Medical Assistant Registration Representative

## Medical Assistant Registration Representative Apply:
Banner Same-Day Care Lakeside (3457 W. White Mountain Blvd):
Full time:
Posted Today:
R4456210
** Primary City/State:
** Lakeside, Arizona
** Department Name:
** Payson Same Day-Lakeside RHC
*
* Work Shift:

** Varied
* * Job Category:
** Clinical Care Find your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.  As a
** Medical Assistant / Registration Representative,
** you will play a vital dual role supporting both the front and back office operations of our medical practice, ensuring every patient receives outstanding care from the moment they arrive to the time they leave. In this dynamic position, you will be responsible for a broad range of functions including patient registration, insurance verification, financial counseling, scheduling, and charge reconciliation, while also assisting clinical staff with patient preparation, office-based testing, specimen collection, and minor procedures.

You will serve as a key liaison between patients, providers, billing departments, and insurance payors, utilizing your exceptional customer service skills, clinical knowledge, and keen attention to detail to optimize patient flow and deliver a seamless, compassionate experience in a fast-paced, multi-task environment.
*
* Location:

** 680 E Deuce of Clubs Show Low, AZ 85901
** Schedule**: 40hrs wk., Primarily Monday - Friday with Saturday rotation. 4 10's  POSITION SUMMARY  This position is responsible for performing secretarial, reception, medical assisting and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, explanation of procedures, making of appointments, and conducts registration.

Explains and obtains signatures on forms such as registration, medical history, Conditions of Admission, Financial Agreement, Advance Directive, and Hospital Grievance policy. Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Also assists clinicians in providing medical care and in office testing as well as implementing and evaluating direct patient care.

Utilizes special knowledge, judgment and skills necessary to provide appropriate patient care.
CORE FUNCTIONS  
1. Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements.

Assists patients and their families with completing financial documents when appropriate.
2. Serves as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Enters charges for services delivered and does daily charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork faxed to PBO. Adheres to all billing procedures including preparation of Medicare billing at the end of the month within specific timelines.
3. Responsible for scheduling of patients, families, procedures, and physician appointments. Assists in scheduling routine appointments within the medical practice(s) and external practices as necessary. Assists in obtaining pre-certification, referrals, authorizations, prescriptions refills and other medical testing as necessary. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care.
4. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues…