Application Support Analyst

Join Cellular One in Show Low, AZ, and harness your tech-savvy skills as an Application Support Analyst I! This onsite position invites you to dive into a vibrant atmosphere where innovation and problem-solving are at the forefront of our mission. Work collaboratively with a dynamic team, tackle real-world challenges, and make a tangible impact on our telecommunications landscape. Enjoy competitive pay ranging from $23 to $26 per hour, depending on experience, while contributing to an adventurous company culture that values forward thinking and high performance.

You can enjoy great benefits such as Medical, Dental, Vision, 401(k) and Company Match, Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Equipment Stipend, Employee Discounts, Fitness & Wellness Reimbursement, Short Term & Long Term Disability, Paid Holidays, and Perfomance Bonus. Seize this thrilling opportunity to grow your skills and be a part of something bigger in the ever-evolving world of telecommunications!

For 30 years, SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 240 cell sites covering 60,000 square miles.

As a Full-Time Application Support Analyst I at Cellular One, you will proactively ensure the stability, availability, performance, and reliability of our core applications and systems, including Postpaid, Prepaid, Messaging, and more. Your knowledge will play a critical role in maintaining effective front-end and back-end functionality. You'll tackle operational issues head-on, working to provide solutions and participating in application upgrades by coordinating testing efforts across departments.

You'll also assist in assessing project feasibility and implementation, creating test plans for new features, and documenting essential processes. Collaboration will be key, as you'll partner with internal teams and 3rd party vendors to resolve tickets and support upgrades. This role requires a commitment to providing 24x7 support, including on-call shifts and planned maintenance, ensuring Cellular One systems remain robust and efficient, while enhancing the user experience for our customers.

To excel as a Full-Time Application Support Analyst I at Cellular One, you'll need a robust set of skills and a strong technical foundation. Proficiency in basic computer programs like Outlook, Word, and Excel is essential for daily operations. Experience in supporting various systems and applications is crucial, as you'll monitor system stability and respond to alarms and memory issues. Knowledge of operating systems such as Windows, Unix, and Linux will empower you to troubleshoot effectively.

While database or SQL experience is beneficial, what truly sets a candidate apart is an understanding of system and scripting languages like Java, HTML, XML, and JSON. Your analytical mindset and problem-solving abilities will be invaluable as you work collaboratively with teams, ensuring our telecommunications applications run smoothly and efficiently. This role is perfect for someone who thrives on technical challenges and is eager to contribute to innovative solutions!

Knowledge and skills required for the position are:

• Basic computer programs such as Outlook, Word and Excel
• Experience working in and supporting systems and applications
• Experience with system monitoring (such as alarms, space and memory monitoring)
• Operating System knowledge (such as Windows, Unix and Linux)
• Database or SQL experience (a plus but not required)
• System and scripting language knowledge (such as Java, HTML, XML and JSON)

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!