CSA Case Coordinator, Show Low

Case Coordinator

$21.81/hr, 40 hrs/wk, 52 wks/yr

In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Working under general supervision and exercising independent judgment within established program guidelines, this position provides case coordination, client assessment, resource navigation, and supportive services to low-income individuals and households throughout NACOG's service area.

The Case Coordinator is responsible for assessing client needs, determining eligibility for available assistance programs, coordinating access to community resources, and providing ongoing case management services that promote household stability, financial well-being, and self-sufficiency. The position works collaboratively with clients, community partners, and service providers to identify barriers, develop appropriate service strategies, and connect individuals and families with resources that address immediate needs and support long-term stability.

The position ensures services are delivered professionally, equitably, and in accordance with applicable federal and state program requirements, funding guidelines, and NACOG policies and procedures.

Client Intake, Assessment & Eligibility

• Conduct client interviews to identify immediate needs, household circumstances, available resources, and potential eligibility for community assistance programs.
• Review applications and supporting documentation to determine eligibility for services in accordance with established program guidelines and funding requirements.
• Prioritize and coordinate client intake activities based on identified needs, program eligibility, available resources, and applicable service priorities.
• Explain program eligibility requirements, available assistance, application procedures, and service limitations to clients.
• Identify barriers affecting household stability and coordinate appropriate referrals or supportive services.
• Maintain accurate and complete client intake records and documentation in accordance with established procedures.

Case Management & Client Support

• Provide ongoing case management and individualized assistance to clients experiencing financial hardship or other circumstances affecting household stability.
• Assess client needs and collaborate with individuals and families to identify appropriate services, resources, and strategies for addressing identified challenges.
• Coordinate referrals to community assistance programs, social service agencies, and other available resources.
• Conduct follow-up activities to evaluate client progress, identify additional needs, and determine whether further assistance or referrals are appropriate.
• Assist clients in navigating community service systems and understanding available resources and eligibility requirements.
• Provide services using a respectful, client-centered approach that recognizes individual circumstances, promotes self-determination, and supports long-term self-sufficiency.

Financial Education & Self-Sufficiency Support

• Provide financial management education, guidance, and coaching to clients to promote improved financial stability and responsible resource management.
• Assist clients in identifying financial challenges, establishing realistic financial goals, and developing strategies to improve household financial well-being.
• Provide information and educational resources related to budgeting, financial planning, and available community assistance.
• Encourage the development of practical financial management skills that support household stability and reduce reliance on emergency assistance when feasible.
• Monitor client progress toward…