Customer Service Representative

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement

At American Screening Corporation (ASC), we are committed to delivering excellence in drug testing, medical supplies, and fulfillment services. Guided by our core values of Integrity, Accountability, Teamwork, Innovation, and Customer Focus, we strive to provide exceptional support to our customers and partners.

The Customer Service Representative is the front line of ASC, responsible for ensuring every customer receives timely, professional, and accurate support. This role involves handling customer inquiries, processing orders, and resolving issues with a focus on accuracy, efficiency, and service excellence.

• Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy.
• Process customer orders from start to finish — including order entry, confirmation, tracking, invoicing, and returns.
• Verify product availability, pricing, and shipping details before order completion.
• Resolve product or service issues by clarifying the customer’s concern, determining the root cause, and identifying solutions.
• Collaborate with fulfillment, shipping, and accounting teams to ensure accurate and timely order processing.
• Maintain customer records and document interactions in CRM and order management systems.
• Provide product knowledge and guidance to customers with a focus on accuracy and compliance.
• Continuously seek ways to improve customer experience through feedback and innovative solutions.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of customer service and order processing experience (preferably in healthcare, fulfillment, or distribution).
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with CRM systems, order management software, and Microsoft Office.
• Detail-oriented with a focus on accuracy in order entry and documentation.
• Positive, professional, and team-oriented attitude.

• Integrity – Ensures accuracy and transparency in all order transactions.
• Accountability – Takes ownership of order processing and customer resolutions.
• Teamwork – Collaborates with operations, fulfillment, and shipping teams to deliver on commitments.
• Innovation – Identifies opportunities to streamline order workflows.
• Customer Focus – Provides seamless and reliable service from inquiry to order delivery.