Industrial Automation Field Service Technician

Industrial Automation Field Service Technician

2 days ago – Be among the first 25 applicants.

We are looking for an Industrial Automation Field Service Technician to join our Rexel Automation Solutions team in Shreveport, LA!

The Industrial Automation Field Service Technician is responsible for providing on‑site services that support process and discrete manufacturing operations. Services relate to evaluating customer‑installed Rockwell Automation hardware, software, and networked equipment, troubleshooting, system modernization, programming, drive startups, and reliability improvement. The role supports products deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, and Factory Talk applications.

• Execute documented procedures on‑site at customer facilities
• Perform onsite collection of current installed base through site walk‑through and use of data‑collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team‑based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non‑technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals thereby identifying opportunities for product and services that may be outside of the scope of your original engagement
• Document work activities in an appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities to this job at any time.

• 3+ years of hands‑on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout/Tag‑out standards and best practices
• Exposure to industrial ARP Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED – Required
• Associate’s Degree – Preferred
• Four‑Year/Bachelor’s Degree – Preferred
• Associate’s of Science Degree in Engineering or Technology or other technological training preferred
• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology‑driven degree
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for the proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Ability to learn quickly and adapt to changing demands
• Examples of being self‑motivated and able to work independently
• Experience with Microsoft Office (Excel, Word, Outlook, etc.)

• Sit:
  Must be able to remain in a stationary position – Frequently (21% to 50%)
• Walk:
  Must be able to move around inside/outside office or work location – Frequently (21% to 50%)
• Use hands to finger, handle, or feel:
  Operates a computer and other office…