Universal Banker III Shreveport

Join the Bonvenu Bank team as a Universal Banker!

We are seeking a customer-focused, energetic banking professional who is passionate about building relationships and delivering exceptional service. As a Universal Banker, you will serve as a key point of contact for customers, assisting with everyday banking transactions, opening new accounts, recommending financial products and services, and supporting lending and retirement account needs.

This role combines teller, customer service, and sales responsibilities, providing an excellent opportunity to develop new business relationships while helping customers achieve their financial goals. The ideal candidate has previous banking experience, strong communication skills, a proactive sales mindset, and the ability to thrive in a fast-paced environment. Leadership experience is a plus, as this position may assist with employee training, branch operations, and staff development.

High School diploma or equivalent

2+ years of Bookkeeping, Account Services or Universal Banking required

2+ years teller experience

1 + year of customer service and opening of retail bank accounts

Ability to function productively in a high volume and fast paced environment.

Analytically inclined

Excellent organizational skills

Developed communication skills allowing interaction with diverse groups

Ability to work independently

Ability to work under time pressure

Excellent people skills with high energy level and passion for delivering outstanding customer service.

Pro-active approach to offering digital products to customers. Advanced knowledge of all of the bank’s electronic delivery channels, to include: on-line and mobile banking set-up, treasury management products and services, as well as troubleshooting online/mobile banking issues for customers.

Open new accounts and services. Prepare the necessary documentation and issue disclosures

Maintain internal controls, obtain all required documentation to identify the customer and meet regulatory requirements

Consult loan applicants and collect loan applications & financial documentation

Assist customers with Individual Retirement Account services such as contributions and distributions. Open new IRAs and provide appropriate documentation

Assist with additional services and products such as safe deposit box access, ATM and debit card requests, check orders, compromised accounts.

Perform Teller duties as necessary including processing deposits, checks and payments, verifying cash and endorsements and issuing receipts. Count cash, balance transactions and teller drawer with a high level of accuracy

Assist customers with Interactive teller machines

Understand and review check endorsements and apply endorsement standards

Make sound decisions based on level of authority, the risk of the transaction and customer expectations, assist employees with approval authority needs within individual authority guidelines.

Understand and adhere to all applicable federal and state laws and regulations, including, but not limited to, the Bank Secrecy Act (BSA) and related anti-money laundering laws and Office of Foreign Asset Controls (OFAC)

Setup/unlock online banking for customers

Participate in community events to increase bank visibility and develop business opportunities.

Identify the unmet needs of current and potential customers and offer appropriate products and services.

Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.

Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).

Complete performance reviews and/or provide input…