Patient Service Advisor

Patient Service Advisor

Center Well Senior Primary Care – 7551 Youree Dr, Suite 11, Shreveport, LA 71105

$48,900 – $66,200 per year

• Oversee the implementation of growth and retention initiatives within the center and work closely with staff to ensure execution of tactics align with best practices.
• Develop familiarity with patients to build trust and provide a personalized care journey.
• Support the new patient welcome experience by assisting with registration, conducting welcome tours, and providing comprehensive introductions to the model of care.
• Assist patients in navigating services within the health system and educate them about available resources, benefits, and events.
• Conduct 30/60/90 day follow‑up outreach after the first appointment and other regular touchpoints using a mix of communication channels, ensuring patients have the support they need to stay engaged in their care.
• Support growth and retention initiatives through targeted in‑clinic engagement and telephonic outreach, including new member onboarding, provider attribution, attrition mitigation during transitions, and AEP/OEP/SEP.
• Coordinate with center staff to ensure completion of initiative activities such as patient form fill, administration of screeners, warm handoffs, and material hand out.
• Execute lead nurture journeys, guiding potential patients through the decision‑making process and ensuring a seamless transition to becoming an active patient.
• Actively capture patient feedback and manage communication loops, partnering with cross‑functional teams to find solutions to concerns and respond to patients in a timely manner.
• Clearly and consistently document patient interactions within EMR and CRM systems to ensure communication of key information to center staff.
• Partner with internal stakeholders, such as Broker Managers and Community Engagement Professionals, to bring awareness of services to prospective patients and support growth.
• Stay informed about local trends and community dynamics to effectively advocate for the center during strategic build‑out.
• Drive clinic performance and understand key growth and retention metrics, including patient engagement, retention, membership growth, and campaign KPIs.
• Leverage dashboards to provide regular updates on program progress, highlight areas for improvement, and propose solutions to enhance outcomes.

• 2+ years of experience in a healthcare setting or related business experience.
• Proficiency in Microsoft Office programs, including Word, PowerPoint, and Excel.
• Demonstrated excellent customer service with strong verbal, listening, and written communication skills.
• Detail‑oriented, organized, and able to manage time effectively.
• Comfortable having difficult conversations and overcoming barriers to support patients in their care.
• Must be able to travel between centers in the assigned geographic area.

• Bachelor’s degree in business or related field, or comparable experience and background.
• Experience working with senior populations.
• Knowledge of managed care and Medicare.
• Experience using a customer relationship management (CRM) tool, e.g., Salesforce.
• Experience conducting telephonic outreach to engage patients or consumers.
• Bilingual English/Spanish, dependent on market.

Monday – Friday, 8 am – 5 pm

Health benefits effective day 1; paid time off, holidays, volunteer time, and jury duty pay; 401(k) retirement savings plan with employer match; tuition assistance; scholarships for eligible dependents; parental and caregiver leave; employee charity matching program; network resource groups; career development opportunities.

Humana and Center Well Senior Primary Care are equal opportunity employers. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We take affirmative action, in compliance with applicable law, and base all employment decisions only on valid job requirements.

40 hours per week.