Technical Systems Engineer

Shreveport, LA, or Abilene, TX (Travel between both locations required). U.S. citizenship required, with the ability to obtain a Secret Clearance.

@Orchard LLC is supporting a fast-growing firm that is redefining communications for critical and enterprise operations. Our client's purpose is to keep people connected, no matter what. We build easy-to-operate, hard-to-destroy technology for the people who expect security and performance that never wavers-in defense, industry, and everywhere critical decisions happen.

We are seeking a versatile, customer-focused Technical Systems Engineer to support customer deployments for the USAF, supporting installations at Barksdale AFB in Louisiana and Dyess AFB in Texas. The Engineer can be based at either facility but must be willing to travel as required to support both locations. This is not a traditional IT support position. You'll be equally comfortable troubleshooting network issues, deploying hardware in the field, configuring operating systems, supporting 5G technologies, training customers, and serving as a trusted technical advisor during mission‑critical installations.

If you enjoy solving complex technical challenges, working directly with customers, and learning emerging technologies, we'd love to hear from you.

• Install, configure, and commission hardware and software systems at customer sites.
• Deploy and support networking infrastructure, servers, edge computing devices, and wireless communications equipment.
• Configure operating systems, applications, and network services.
• Assist customers with new technology rollouts and system upgrades.
• Verify system functionality and performance during deployment and acceptance testing.

• Monitor and maintain networked systems and infrastructure.
• Diagnose and resolve network, hardware, software, and connectivity issues.
• Support technologies including TCP/IP networking, wireless systems, VPNs, switching, routing, and 5G‑related infrastructure.
• Serve as the first point of contact for technical support inquiries.
• Escalate complex issues appropriately while maintaining ownership until resolution.

• Provide world‑class technical support via phone, email, remote access, and in‑person engagement.
• Deliver clear technical guidance to both technical and non‑technical users.
• Follow up proactively to ensure successful resolution of customer issues.
• Build trusted relationships with customers through professionalism, accountability, and responsiveness.
• Conduct customer training and knowledge‑transfer sessions.

• Maintain accurate service records, issue logs, installation reports, and technical documentation.
• Create and update knowledge base articles and operational procedures.
• Track issues through resolution while adhering to service‑level expectations.
• Recommend process improvements and contribute to operational excellence initiatives.

• Learn and support new technologies as SEMPRE's solutions continue to evolve.
• Participate in testing, evaluation, and deployment of next‑generation communications and networking capabilities.
• Collaborate with engineering, product, and operations teams to solve complex technical challenges.

• An Associate's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related technical field, or equivalent experience. Bachelor's degree preferred.
• 5+ years of experience in technical support, network administration, systems administration, field engineering, or a similar technical role.
• Prior experience supporting technical installations on a military base,…