Body Shop Warranty Manager - Shreveport Port

Body Shop Warranty Manager - Shreveport Port

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Body Shop Warranty and Repair Order Manager is responsible for the management and coordination of all Body Shop, Warranty and Repair Order activities and programs. They will ensure that repairs, including meeting time schedules and productivity levels are being achieved in a safe, healthy, and accident-free work environment.

Responsibilities

• Hire, train, motivate, and monitor the performance of all body shop employees.
• Direct and schedule the work of all body shop employees.
• Check Repair Order (RO) status report and filter units in by age.
• Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Audit various programs for effectiveness, schedule and perform audits; identify issues and develop corrective action plans.
• Reorder supplies as necessary to maintain adequate inventory.
• Provide training to facilitate adequate performance of job functions and to comply with company policy.
• Understand, keep abreast of, and comply with federal, state, and local regulations affecting body shop operations.
• Provide necessary training and supervision for mechanics, technicians, painters, warranty, and repair order staff.
• Monitor maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
• Maintain thorough knowledge of related federal and state automotive shop regulations and websites.
• Supervise and direct department personnel regarding workload and daily activities.
• Monitor and dispose of hazardous waste and adhere to company safety protocols.
• Maintain a safe work environment following all safety policies and procedures.
• Provide performance feedback to all employees.
• Counsel employees as needed to comply with company policies and performance expectations and work practices.
• Prepare and communicate disciplinary notices and actions.
• Other duties as assigned.

Skills

• Requires flexibility to work extended hours, weekends, and holidays.
• Demonstrated critical thinking, problem solving, decision making, and conflict management skills.
• Strong planning and organizing skills.
• Strong decision-making and conflict management skills.
• Organized and ability to multi-task with minimal supervision.
• Proficient computer and software skills (Excel, Word, Outlook, PowerPoint, Iveles, SAP).
• Ability and willingness to work within constantly changing priorities and deadlines.

Education & Experience

• High School Diploma/G.E.D OR equivalent combination of education and experience.
• Bachelor's Degree Preferred.
• 4 years of direct operational knowledge and proven leadership skills in prepping processes, GHS, respiratory protection, painting.
• 6-8 years of direct operational knowledge and proven leadership skills in prepping processes, GHS, respiratory protection, painting, hazardous waste.
• Certification in Automotive Tech, Paint & Body, PPG Refinish.
• Must hold a valid Driver's License.
• Ability to drive automatic and stick shift.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods.
• Repetitive use of hand/grasping product, writing, and typing.
• Sit.
• Stand/walk.
• Drive.
• Bend/stoop.
• Climb, reach above shoulder.
• Kneel/squat.
• Balance, push/pull.
• Crawl/crouch.
• Lift up to 75lbs.
• Carry up to 40lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

• Typical office environment with low-level noise exposure.
• Exposure to outdoor weather conditions.
• Exposure to gasoline, fumes, pollen, and dust.
• The position is based out of the Shreveport, Louisiana office at a plant manufacturing/warehousing environment.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Mid‑Senior level

Full‑time

Management and Manufacturing

Truck Transportation