Case Manager

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JOB SUMMARY:

Provide case management and support coordination to target residents and consumers living in the footprint of Choice Neighborhood (CN). Work with clients in developing achievable goals toward improvement in daily living. Provide direct services to case managed residents who need employment with a living wage or higher, education opportunities such as HiSet, training certifications, higher education, and health insurance with a medical home.

JOB DUTIES/

ESSENTIAL FUNCTIONS:

• Identify the needs of the client and family during the initial intake process.
• Complete initial assessment including identifying basic needs, work history, and achievable goals.
• Provide training in soft skills – how to answer the phone, life skills – transportation needs.
• Refer and assist with food stamps, childcare assistance programs, clothing, etc.
• Determine client’s workforce needs – job readiness classes, create resume, and job placement.
• Initiate referrals with CN Partners to assist with educational opportunities, employment, and healthcare services.
• Work closely with Workforce Coordinator in identifying client progress in job readiness, job retention classes, and help them focus on goals.
• Follow up with other CN Partners for progress reports on referred clients.
• Help client enroll in classes and complete financial aid packet.
• Coordinate care through home and office visits throughout the month. Weekly contacts include phone contact, email, text message, Zoom meetings, Facetime, and office and home visits.
• Maintain all case notes, intakes, assessments, services entries, and updates in database as needed.
• Provide accurate, complete, and timely data and reports to Lead Case Manager as needed.
• Connect clients with appropriate behavioral health support.
• Refer to community resources for service coordination residents.
• Refer to Financial Empowerment Center for education on banking.
• Meet weekly with CN staff to discuss client needs.
• Participate in required agency training.
• Attend CN meetings and all other CN activities necessary for meeting CN outcomes.
• Contact the Lead Case Manager for needed support and direction.
• Work on special projects as assigned.

REQUIRED

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; bachelor’s degree in social work or related field preferred.
• Six (6) months to one (1) year of experience in human services or non-profit work required.
• Experience Coordinating Care And/or Medical Experience Preferred.
• Experience working with families preferred.
• Experience working with and ability to recognize Trauma and ACE’s preferred.
• Knowledge Of How The Social Service System Operates Preferred.
• Current valid driver’s license with acceptable driving record.
• Automobile liability insurance that meets minimum requirements.
• Must have a cell phone.

REQUIRED SKILLS/ABILITIES:

• Passion for people who are underserved.
• Ability to clearly and effectively communicate both verbally and in writing. Ability to communicate with people of all levels and backgrounds.
• Basic computer skills, including working knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
• Strong organization skills with the ability to prioritize multiple tasks and meet all deadlines.
• Excellent attention to detail.
• Ability to maintain strict confidentiality and exercise discretion when handling sensitive situations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to use a computer as required. Must be able to communicate with others in an understandable manner. Must be able to operate standard office equipment. Work is primarily sedentary but must be able to move throughout the building to access office equipment.

May need to occasionally move light equipment. Regular attendance at work is a requirement of this position. Able to travel among Volunteer of America locations within North Louisiana as required.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. The employee will follow all instructions and perform all duties requested and assigned by their supervisor or any Volunteers of America supervisor.

• Entry level

• Full-time

• Other

• Non-profit Organization Management