Shift Lead Position

Summary

Supervise the cashiers on shift to ensure quality customer service, train new hires, operate the cash register to itemize and total purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch‑offs, and money orders, make change, verify cash drops, ensure open/close shifts according to procedure, and maintain inventory control.

• Supervise cashiers on shift to ensure quality customer service.
• Train all new hires in a timely and proficient manner.
• Operate the cash register to itemize and total customers' purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch‑offs, money orders, and other retail items.
• Collect cash, checks, or charge payments from customers, make change for cash transactions.
• Count money in the cash drawer at the beginning and end of each shift to ensure the drawer balances with sales.
• Verify all cash drops.
• Make change for all cashiers on shift as needed.
• Ensure open/close of shifts are done in a timely manner according to policy.
• Record daily transaction amounts from the cash register to balance the drawer.
• Bags merchandise, issues receipts, and redeems promotional coupons.
• Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items.
• Record prices and departments accurately on the register to ensure taxable items and totals are correct.
• Stock and clean shelves, and mark prices on items.
• Use the register to swipe all identification to satisfy legal age requirements for selling tobacco, beer, liquor and lottery tickets.
• Promote and ensure customer satisfaction on all purchases.
• Greet all customers as they enter the store.

• Leadership – Exhibits confidence, inspires and motivates others, effectively influences actions, accepts feedback and gives recognition.
• Problem Solving – Identifies and resolves problems timely, works well in group problem‑solving situations, uses reason with difficult customers.
• Customer Service – Manages difficult or emotional customer situations, responds promptly, meets commitments.
• Interpersonal Skills – Solves conflict, maintains confidentiality, listens without interrupting, keeps emotions under control.
• Oral Communication – Speaks clearly and persuasively, listens and asks for clarification, responds well to questions.
• Written Communication – Writes clearly, presents numerical data effectively, reads and interprets written information.
• Teamwork – Balances team and individual responsibilities, gives and welcomes feedback, builds positive team spirit, supports others.
• Professionalism – Approaches others tactfully, reacts well under pressure, treats everyone with respect, follows through on commitments.
• Safety and Security – Observes safety, reports unsafe conditions, uses equipment properly.
• Attendance/Punctuality – Is consistently on time, ensures responsibilities are covered when absent, follows attendance policy.
• Dependability – Follows instructions, responds to management, keeps commitments, completes tasks on time or notifies appropriately.
• Initiative – Volunteers readily, asks for and offers help when needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Language Skills – Read and comprehend English for simple instructions, short correspondence, and memos; write simple correspondence; present information in one‑on‑one and small group situations.

Mathematical Skills – Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Reasoning Ability – Apply common sense to carry out detailed but uncomplicated written or oral instructions.

Computer Skills – Use cash register, 10‑key calculator, count money.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made for disabilities.

While performing duties, the employee is regularly required to stand during shift and occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

The shift leader must maintain at all times a valid State and Parish Certifications and/or Licenses and present them to management or officials when asked.

• Alcohol Beverage Ordinance Card (by Parish)
• Louisiana Responsible Vendors Permit
• Valid State Identification card or driver's license
• Copy of Social Security Card

Not Applicable

Full‑time

Management and Manufacturing

Wellness and Fitness Services