Member Services Representative

Overview

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create an environment where greatness can be achieved by empowering all to improve.

Who We Are

We are a community that respects all regardless of background or experience and approaches excellence in all we do. Our vision is to empower every member to achieve their own path to success.

Who You Are

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members and guests.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands‑on training.

Responsibilities

• Greet members and guests as they enter and exit the club; assist with questions and concerns as they check in.
• Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate to the Club Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Maintain a regular, consistent cleaning and sanitizing schedule of all exercise equipment and Recovery Zone amenities.
• Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.).

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement
• Champions CORE values

Qualifications

• Must be 18 years of age or older.
• Will become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Member Services Representative

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Please note that certain benefits listed above are for full‑time employees only

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including relevant skills, years and depth of experience, performance history, market competitiveness, and geographic economic conditions such as cost of living and local wage benchmarks.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Wellness and Fitness Services

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