Patient Experience Coordinator

Patient Experience Coordinator at Skin Dermatology

Job Description Join Skin Dermatology – Elevating Patient Care through Exceptional Service

At Skin Dermatology, we not only provide top-tier medical, surgical, and cosmetic dermatology services but also offer an exceptional end-to-end patient experience. We're seeking a dedicated Patient Experience Coordinator to join our team. This role is ideal for a professional with excellent interpersonal skills, attention to detail, and a polished, compassionate approach. If you thrive in a patient-focused environment and consistently go the extra mile to deliver exceptional service, we'd love to meet you.

As the Patient Experience Coordinator, you will be the first point of contact for our patients, setting the tone for their entire experience with us. Your role will be to create a welcoming, professional, and attentive environment at our front desk while ensuring that patient inquiries and needs are addressed with care and efficiency.

In addition to delivering top-notch service, you will manage daily administrative operations, including appointment scheduling, payment processing, office equipment maintenance, and inventory management for office supplies and retail products. This role combines patient interaction with operational responsibilities, offering a dynamic and rewarding experience.

• Serve as the first point of contact, providing a warm, professional welcome to all patients.
• Manage incoming calls, addressing patient questions, concerns, and appointment needs with efficiency and empathy.
• Coordinate appointment scheduling and manage patient flow to ensure a seamless experience.
• Process payments and maintain accurate records.
• Oversee office operations, including equipment maintenance and supply management.
• Support the practice by ensuring smooth day-to-day business operations.
• Maintain a positive, team-oriented attitude and contribute to an exceptional patient experience.

• Previous experience in a medical practice or high-end customer service environment preferred (one or the other is acceptable).
• Friendly, professional demeanor with a commitment to going the extra mile for patients.
• Strong communication and organizational skills, with the ability to multitask in a fast-paced environment.
• A team player who values collaboration and thrives in a supportive work culture.

• A friendly, patient-focused work environment.
• Tremendous work-life balance.
• Attractive compensation and benefits package.

We're guided by values that shape our daily work and long-term success. Though strategies, services, and team members may change, our core values remain the same. They help us make the right decisions and set the tone for how we collaborate as a team.

• People: Our strength comes from our team. We empower, challenge, and support one another to create a collaborative and passionate environment.
• Integrity: We hold ourselves to the highest standards of honesty, ethics, and fairness.
• Accountability: We hold each other accountable, ensuring our actions contribute positively to the patient experience.
• Empathy: We strive to understand the challenges others face and use that insight to help them succeed and reach their potential.
• Innovation: We continuously push for excellence and embrace new ideas to improve.

The pay range for this role is $17.00 - $24.00 per hour (Shrewsbury)

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

At Skin Dermatology, we believe in providing an exceptional patient experience, and we're looking for someone who shares that vision. If this sounds like you, we'd love to have you join our team!