Scheduling Coordinator

Scheduling Coordinator (Client Care Specialist)

Control Point Heating Cooling Plumbing Electric is a family‑owned company with 18+ years of success in Central and Metro West Massachusetts. We provide a lucrative career with competitive pay, best‑in‑class benefits, and a balanced, fun work environment that prioritizes employee wellness and growth.

As a representative of the company, you will work on a telesales inbound/outbound calling team, aggressively growing our customer base. Your responsibilities include answering inbound calls, delivering top‑notch customer service, generating and qualifying leads through cold calling, producing activity reports, and managing leads by tracking, booking, and following up.

• High school diploma or equivalent
• Aggressive self‑starter
• Fast learner with general sales skills and aptitude
• Good phone skills and customer service knowledge with strong follow‑up capacity
• Excellent communication skills
• Professional demeanor at all times
• Flexibility to work extended or weekend hours, if necessary

• Excellent verbal and professional phone skills
• Strong interpersonal skills and energetic personality
• Well‑organized with ability to work independently
• Knowledge of Service Titan is a huge plus

• Comprehensive health benefits:
  Medical, Dental & Vision (50% company cover)
• Company‑paid short‑ and long‑term disability & life insurance
• 10 paid holidays, including National Mental Health Day and a birthday holiday
• 8+ days PTO
• 401(k) plan with a 4% company match
• Tuition/Certification reimbursement
• On‑site snacks & drinks
• Growth and advancement opportunities
• CPR and First Aid training
• Health and wellness sessions
• Continuing education & weekly training sessions
• Team‑building events and company outings

• Department:
  Client Care
• Reports to:
  
  Director of Client Care
• Work hours:
  
  8:00 am – 5:00 pm, Monday‑Friday
• Pay scale: $18.00–$20.00 per hour, DOE, with potential commission

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Administrative
• Industry: Construction