Field Technician

Field Performance Technician 3 – Sunrun

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life.

We’re unlike any other solar company.

• Troubleshoot and resolve solar electric warranty and service issues that arise with modules, inverters, monitoring and balance of system components.
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations.
• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues.
• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce.
• Ensure the timely communication and completion of service and warranty work with an emphasis on safety, quality and customer satisfaction.
• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT
  2.
• Organize, lead and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Hold a valid Journeyman License/Electrician Certification or equivalent per local and state requirements.

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie‑in and code and how PV systems operate; understands interconnection activities; understands basic construction principles.
• Safety: adheres to company safety policies and procedures including ability to identify and report safety hazards, and encourages others to work safely.
• Customer Service: builds rapport, relationships and loyalty with external and internal customers and coworkers, remains tactful when communicating.
• Results Driven: meets deadlines and key metrics; works independently, as a team player, and drives results in a fast‑paced, team‑based environment; willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: solid logical decision making and troubleshooting skills; takes ownership of issues or questions and escalates problems to the appropriate persons and follows up accordingly with the customer; knows when to involve supervisors.

• Transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing and balance.
• Climb ladders.
• Work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment and humidity.
• Utilize hand functions requiring fine motor skills, including fine manipulation, grasping and pinching.
• Work within the safe range of equipment such as…