Sales Administrator

Location: Shropshire

Sales Administrator

Near Bridgnorth

Permanent

Monday – Friday, 8.30 am – 5 pm

Salary – £25,000 - £30,000 depending on experience

We are seeking a highly organised and customer-focused Sales Administrator to join our client in their busy sales office. This is a key role supporting a growing global customer base, working both independently and as part of a collaborative team to deliver exceptional service.

The successful candidate will be a skilled administrator with excellent communication skills, strong attention to detail, a confident telephone manner, and a proactive approach to identifying cross-selling and up-selling opportunities. This role will have a focus on the export orders, and you will be responsible for coordinating any customs documentation to ensure goods can be sent out without any delays or complications.

Key Responsibilities

* Professionally process sales orders received via email, EDI, phone, web, and other channels

* Administer Amazon orders and provide administrative support on the platform

* Handling customs and export documents

* Liaise with third parties including freight companies and other external organisations

* Respond to customer service enquiries via email and telephone

* Provide high-quality advice and support on Company and Brand products

* Maintain and update customer records in line with internal processes and GDPR

* Work closely with the sales team to support order inputting and account communication

* Liaise with production and despatch to ensure smooth customer communication

* Liaise with accounts on matters such as opening accounts and telephone orders

* Provide administrative support to external sales agents

* Record and respond to Customer Concern Reports (CCRs)

* Investigate pricing queries proactively and resolve issues efficiently

* Complete bespoke requirement forms and liaise with the Operations Manager

* Manage workload independently while supporting wider team priorities

* Carry out general administrative tasks including email management, auditing, post, and meetings

* Adapt to changing systems and assist with wider business needs, including stock takes

Key Skills and Experience

* Proven experience in an administrative or sales support role

* Excellent verbal and written communication skills

* Proficient in Microsoft Office

* High level of accuracy and attention to detail

* Ability to work independently and collaboratively within a team

* Strong organisational skills and adaptability in a fast-paced environment

* Experience of dealing with any Customs / Export documentations would be an advantage but not mandatory as training can be given.

You’ll be joining a dynamic and growing business where your contribution truly matters.

This role offers variety, responsibility, and the opportunity to develop within a supportive team environment.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26809