Clerical Officer - Outpatient Scheduling Team

This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.

• Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education.
• Customer Service or Business Administration NVQs are desirable; the Trust will offer the opportunity to gain these qualifications within the job role.
• Previous administrative experience, including booking or appointment experience, beneficial but not essential; full training will be provided.
• Working knowledge of Microsoft Office applications.
• Understanding of data protection and maintaining strict confidentiality in the healthcare setting.
• Excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

• Based in a busy call centre environment, manage bookings of outpatient appointments and procedures.
• Collaborate closely with managers and staff at all levels to develop and maintain a high quality Patient Access Service.
• Work within the busy Booking and Scheduling Department based at The Royal Shrewsbury Hospital or William Farr House.
• Support colleagues while managing own workload; strong team player and highly organised.
• Handle outpatient and inpatient appointments across the Trust, taking approximately 1,000 calls from patients per day.
• Manage waiting list, clinic rescheduling and inquiries from colleagues and patients.
• Provide booking services for outpatients across the main sites:
  The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford.
• Make outgoing calls and take incoming calls as part of the busy office environment; supported by Team Leaders.

For further details or informal visits contact:
Name:
Gareth Downes

Job title:

Outpatient Scheduling Services Manager
Email address:
Telephone number:
Ext 1375