Bank Telephonist​/Receptionist - Redwoods

Midlands Partnership NHS Foundation Trust

Closing date
: 18 June 2026

Salary
:
Band 2 pro‑rate plus enhancements for unsocial hours

Shifts
: 7 days (06:30‑14:30, 14:30‑22:30)

We are looking for well‑motivated and enthusiastic people to join an established team. The candidate must be a good communicator, able to work on own initiative and as part of a team, and undertake a wide range of switchboard and reception duties including duties on reception for a busy mental health hospital.

The post holder will be expected to undertake shift work, cover at short notice, and be prepared for emergency situations.

Experience is not essential; full training will be provided. Advantageous to have Microsoft Office skills and experience liaising with customers/service users by telephone or face‑to‑face.

• Operate the Trust 24‑hr switchboard and take relevant actions in the event of system failure.
• Operate and update the directory.
• Operate and control the staff paging systems.
• Operate the panic alarm systems.
• Receive and deal with general reception enquiries, including visitors, staff, service users and contractors; answer the telephones, take and forward messages.
• Undertake data inputting, general typing, clerical/administration duties and other tasks to support the Facilities and Estates team.
• Redirect confidential returned post that may be confidential, as required.
• Operate the centralised taxi booking service and work collaboratively with taxi companies.
• Receive samples from site and record/package for collection by external courier.
• Issue and receive bleeps, keys, panic alarms, IDs, etc.
• Follow local processes and procedures.
• Control security doors from the reception.
• Monitor CCTV screens.
• Maintain records as required.
• Sort internal mail, Royal Mail delivery and frank outgoing post as required.
• Undertake fire safety procedures such as silencing of the main fire panel.
• Operate and coordinate the fire alarm when raised.
• Issue handbag locker keys and collect return keys.
• Liaise with ward staff about service user movements (as applicable).
• Ensure the reception area is kept tidy and safe.
• Attend work‑related meetings and training.
• Provide advice or demonstrate work activities to team members, new starters, apprentices, trainees and customers in line with the level of role and training.
• Complete required work records and provide data management information to the supervisor.
• Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
• Participate in surveys or audits as necessary, and occasionally in research and development activities.
• Follow Trust policies and procedures in line with the job role.
• Suggest new improved ways of working as required for the own role.
• Self‑assure own work and sign off the work of others where applicable.
• Act up, down and across within own capabilities and training as required.
• Observe a personal duty of care in relation to equipment and resources.
• Report misuse or faulty equipment to the appropriate person.
• Provide general non‑clinical advice to staff, patients, clients, relatives or carers.
• Promote a positive work culture and uphold the Trust’s Mission, Values and Behaviours.
• Maintain core competencies and CPD register, supporting department‑wide training and development needs.

• Our SOOTHE resources supporting physical, mental and financial health.
• Counselling support and lifestyle information.
• Platform for staff voices to inform change.
• Opportunity to purchase additional annual leave.
• Flexible working (depending on the role).
• Career development opportunities, coaching and in‑house training programmes.
• Innovative research training programme entitled STARS.
• Child Care Vouchers Scheme.
• Recognition and engagement through staff LOVE awards and long‑service awards.
• NHS discounts via Blue Card and Red Guava schemes.

• Experience of liaising with customers/service users by telephone or face to face.

• Ability to work on a diverse range of duties and tasks in a busy and challenging reception area.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to be made to the Disclosure and Barring Service is required.

Midlands Partnership NHS Foundation Trust