Facilities Assistant

Facilities Assistant

Contract:

Government

Location:

Shrewsbury, SY3 8BB

Hours of work: 40

Contract Type:
Permanent

We are looking for a customer‑focused individual who is comfortable balancing front‑of‑house duties with administrative and operational responsibilities. The role sits within a collaborative team delivering defined outcomes for customers and stakeholders, with specific responsibility for the delivery of services and support for facilities‑related projects. The role includes shared reception desk cover between 8:30am and 4:45pm alongside the Assistant Facilities Managers, as well as active involvement in compliance, audits and day‑to‑day facilities coordination.

• Provide front‑of‑house support, welcoming visitors and ensuring they are supported appropriately.
• Ensure site security procedures are followed at all times.
• Deliver support services including porterage, meeting room management and managing the FM mailbox.
• Liaise with the Assistant Facilities Manager, clients and internal stakeholders.
• Support inductions for new starters, including health & safety and environmental inductions.
• Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
• Support compliance with environmental, HSEQ and security standards, including audits.
• Provide general administrative support and assist with low to medium risk projects.

• Strong customer service and customer experience skills.
• Facilities experience is desirable.
• Confident communicator with strong written and verbal communication skills.
• Comfortable taking on responsibility, including involvement in risk assessments.
• Willing to undertake first aid training.
• Team player with a proactive and problem‑solving approach.
• Experience working in a fast‑paced environment.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

ISS is a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.