Practice Operations & Governance Lead

Practice Operations & Governance Lead - 24 hoursa week

About the Role (Not Your Average Day Job)

We're looking for a Practice Operations & Governance Lead to help keep everything running like a well oiled machine behind the scenes. This is a hands on, varied role supporting the Practice Manager and Deputy Practice Manager, with a focus on day-to-day operations, compliance, and catching all those small-but mighty details that make a big difference.

You’ll be right at the heart of the action, working across the team to keep systems up to date, processes flowing, and standards high. One day you might be tackling health and safety or premises compliance, the next you’re processing finance claims, setting up new starters, or helping someone feel at home on their first day.

We’re looking for someone organised, practical, and quietly brilliant at getting things done, the kind of person who spots what needs doing before anyone else does. You’ll bring a calm, steady presence, keep things moving when it gets busy, and help create a workplace where people feel supported and everything just works.

If you love variety, enjoy fixing things before they become problems, and take pride in keeping everything running smoothly, you’ll fit right in. As the role works across both sites, a full driving licence and access to a vehicle is essential.

Main Duties (What Youll Be Doing)

Think of this role as the glue that helps hold everything together. You’ll keep a close eye on the operational side of the practice leading on health and safety, carrying out risk assessments, and making sure the building and environment are safe, compliant, and well looked after.

You’ll keep the finance admin on track too, processing claims and invoices accurately and on time so nothing falls behind. When it comes to systems, you’ll be the go to for setting up new users and making sure everything is secure, up to date, and working as it should.

You’ll also play a key role in welcoming new faces to the team coordinating starters and leavers, and helping deliver friendly, well-organised inductions that help people settle in quickly and confidently.

And in between all that? You’ll be keeping the day to day ticking along jumping in where needed, staying one step ahead, and making sure nothing important slips through the cracks. Its perfect for someone who thrives on variety, loves being organised, and gets real satisfaction from making things run better for everyone.

Operational Support

• Support the day-to-day running of the practice, ensuring systems, processes, and tasks remain on track
• Act as a central point of contact for operational queries and support across the team
• Assist management in maintaining an organised, efficient, and well-functioning working environment

Health & Safety and Compliance

• Lead on health and safety processes, ensuring compliance with current legislation and practice policies
• Complete, review, and maintain risk assessments
• Support premises compliance, including routine checks and maintenance coordination
• Assist in preparing for inspections and audits

Finance Administration

• Process finance claims and invoices accurately and in a timely manner
• Maintain organised financial records and support reconciliation processes as required
• Liaise with relevant stakeholders regarding finance-related queries

Workforce & Systems Coordination

• Coordinate onboarding and leaver processes, ensuring all required documentation and actions are completed
• Support and participate in inductions for staff, students, and locums
• Set up and maintain user access across practice IT systems, ensuring compliance with information governance standards

Governance & Record Keeping

• Maintain up-to-date policies, procedures, and compliance records
• Support governance processes, including monitoring actions and maintaining documentation
• Ensure key operational records are accurate, current, and easily accessible

General Support

• Provide flexible support across the practice, responding to changing priorities
• Identify opportunities to improve processes and efficiency
• Ensure that important administrative and operational tasks are completed and not…