Neighbourhood & Enforcement Business Support Officer

Business Support Officer

An exciting opportunity has arisen to join our Neighbourhood & Enforcement Business Support Team. This role is at the heart of service delivery, supporting teams across Neighbourhood & Enforcement Services and helping ensure customers receive an efficient and responsive service.

As a Business Support Officer you will manage and prioritise requests received through high‑volume shared mailboxes, coordinate meetings, prepare agendas and minutes, respond to customer enquiries, maintain accurate records and support a range of operational and administrative processes. You will also work closely with colleagues to identify and implement improvements that enhance service delivery and customer experience.

• Experience working in a busy administrative or business support environment.
• Confidence managing high‑volume shared inboxes and multiple work streams.
• Excellent organisational skills and ability to prioritise workloads effectively.
• Strong written and verbal communication skills with a keen eye for detail.
• Experience of customer service and providing professional responses to enquiries and complaints.
• Ability to work well as part of a team while also using initiative.

• Competitive pay
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support

Roles involving children or vulnerable adults will require a criminal records check. It is an offence to apply if you are barred from working with these groups.

Please note:

We do not hold a sponsorship licence for visas.