Business Administration Apprentice

Introduction

Working within the Member Services team you'll be responsible for providing excellent and professional customer service experience to members and potential members. The role includes providing efficient, reliable and pro-active administrative and business support for the day to day operation of the credit union team.

Just Credit Union is a not-for-profit community savings and loans cooperative owned by its members and managed for their mutual benefit. We provide a safe home for savings with access to affordable low cost loans. Membership is open to anyone who lives or works in Shropshire, Telford & Wrekin, Herefordshire, Worcester, Wyre Forest, Malvern Hills, Stafford, South Staffordshire, Newcastle Under Lyme, or Stoke-on-Trent.

• Undertake a range of general office based clerical and administrative duties e.g. photocopying, data entry, word processing, stationery monitoring, opening and recording incoming and outgoing post
• Assist members and general public in person, over various communication methods
• Ensure the accurate and timely recording of all member account transactions
• Maintain and update all member and business files and electronic records records ensuring confidentiality is maintained
• Promote the benefits of credit union membership and products to existing and potential members
• Process new member applications and liaise with new members to ensure the efficient and compliant opening of accounts
• Support the loan assessment team and deal with loan application enquiries from members
• Adhere to financial regulations, data protection (GDPR), and internal security guidelines
• Ensure a good working relationship with colleagues, employers, and other partner organisations
• Participate in the continuous improvement activities of the Credit Union and personal development
• Comply with the Credit Union policies which include Equal Opportunities and Health & Safety
• To attend staff and management meetings as required
• To undertake such other duties as the Credit Union Directors or Management Team may from time to time require
• To participate in any necessary personal development or credit union training

These are illustrative duties. The postholder will be expected to become involved in a range of work to enable the Credit Union to respond effectively to the changing requirements of the business, The Board and its members.

• Potential opportunity for permanent position subject to business requirements

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience

• Essential - GCSE - English and Maths - 4 (C) or above

Course: Business administrator (level
3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Week: Monday to Friday9am to 4pm

Expected Duration: 1 Year 6 Months

Training Provider: SHREWSBURY COLLEGE