Customer Services Administrator

Customer Services Administrator
Shrewsbury
£25,385

Permanent

Monday to Friday 9am 5.30pm

We are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury. In this role, you will be the first point of contact for customers calling into the business. The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails.

For more complex issues, to direct calls or emails to the appropriate person.

Your responsibilities will be:

• Whilst the following provides a description of the tasks to be undertaken by the Customer Services Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office.
  
  These must be mutually agreed between the Administrator and the Team Leader.
• To use mail merges to deliver general correspondence to clients and leaseholders.
• To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by te...