Compliance Operations Coordinator (6-Month Fixed-Term Contract) Contracts and Compliance · Shre

SHREWSBURY, UK (Hybrid Working - 3 days in the office per week)

A benchmarked salary between £27,820 to £32,820. Your salary level is determined by skills and experience within our progression framework.

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We're looking for a highly organised and detail-oriented Compliance Operations Coordinator to support Croud's compliance and governance activities. Working closely with our Director of Compliance, Compliance Manager and Head of Legal, you'll help ensure supplier onboarding, compliance administration and governance processes run smoothly, enabling the wider team to focus on strategic compliance initiatives including ISO
27001, AI governance and regulatory compliance.

This is a hands-on role suited to someone who enjoys working with systems, documentation and multiple stakeholders, with a proactive approach to problem-solving and delivering high-quality work.

Supplier & Third Party Governance

• Coordinate the supplier onboarding process from initial request through to approval
• Track supplier due diligence activities and ensure required documentation is completed
• Liaise with Finance, IT, Legal and business stakeholders to progress onboarding requests
• Maintain accurate supplier records and documentation

Compliance Operations

• Support the day-to-day administration of the Compliance function
• Maintain compliance registers, trackers and internal records
• Monitor shared inboxes and coordinate incoming requests
• Produce regular reporting on compliance activities and KPIs

Process Improvement

• Help develop guidance, templates and documentation
• Support automation initiatives where appropriate

Governance Support

• Assist with internal audits and evidence gathering
• Support ISO
  27001 activities and ongoing certification requirements
• Support due diligence requests from clients
• Assist with maintaining compliance documentation and intranet content

• Strong attention to detail
• Able to manage multiple competing priorities
• Comfortable working with systems, trackers and documentation
• Hands-on, problem-solving mindset with a proactive approach to troubleshooting issues
• Strong research skills to stay updated on regulatory changes, industry trends, and developments that could affect the business's operations
• Exceptional administrative, time management, and prioritisation skills to support the above responsibilities

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical:
  Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing…