Team Member, Customer Service​/HelpDesk

Overview

Team Member

Responsibilities

• Presents a neat, clean appearance, in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards

Cooperation with peers

• Demonstrates a positive and enthusiastic attitude with co-workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing

Attendance – is personally reliable

• Understand posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understand and uses approved time keeping system

Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability

• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
  
  Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made

Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level

• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.

Qualifications

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