Customer Service Administrator

Area Shrewsbury Job type Permanent Salary Salary £27,000 – £30,000 depending on experience Hours Monday – Friday (8 am – 4.30 pm)
Reference DE26738 Date added Wednesday, 31st Dec 2025

An excellent opportunity has arisen to join a well-established and highly respected organisation based in Shrewsbury. Renowned for their industry leadership and commitment to quality, our client is seeking a proactive and detail-oriented Customer Service Administrator to join their dynamic and supportive team.

This role is integral to ensuring the smooth flow of customer operations, from initial enquiry through to order fulfilment. You’ll be responsible for maintaining high standards of service, accuracy, and communication across all customer touchpoints, while working closely with internal departments to support business efficiency.

• Serve as the first point of contact for customer enquiries via phone and email, delivering prompt and professional responses
• Accurately process repeat and bespoke customer orders, ensuring correct stock, pricing, and account details are maintained
• Monitor and manage shared inboxes to ensure timely responses and resolution of queries
• Support delivery performance by coordinating with logistics and operations teams
• Escalate service issues appropriately to maintain customer satisfaction and operational continuity
• Collaborate with sales, purchasing, and warehouse teams to resolve order discrepancies and ensure smooth workflow
• Maintain and update CRM systems and internal databases with accurate records of orders, communications, and transactions
• Assist with reporting and analysis of service KPIs, identifying areas for improvement
• Contribute to continuous improvement initiatives within the customer service function

• Proven experience in customer service, order processing, or sales administration
• Excellent attention to detail and accuracy in data entry and record keeping
• Strong communication skills, both written and verbal, with a professional and courteous manner
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Proficient in Microsoft Office and CRM systems
• A collaborative team player with a proactive approach and commitment to service excellence

This is a fantastic opportunity for someone looking to grow within a stable and forward-thinking company. If you thrive in a customer-focused environment and enjoy working as part of a close-knit team, we’d love to hear from you.

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours
.If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.