Senior Client Support Administrator *FTC*

Senior Client Support Administrator internal applications only
* 12 Month FTC*

• Full-time

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

As a Senior Client Support Administrator you will support the day to day administration of Client Support, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

This is a fixed term contract for 12 months.

As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed time frames
• Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt
• Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
• Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner
• Provide Client reports that are accurate and communicated within the agreed time frames
• Ensure positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal and teams to achieve query resolution for Clients
• Train new starters on full end to end processes
• Support and work alongside Client Support Supervisors providing assistance where required
• Help towards maintaining adequate holiday and sickness cover throughout the team
• To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively
• Identify key areas of improvement of the day to day running of each account
• Ensuring with the support of the Supervisors each personnel has a balanced workload

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work in a pressurised environment
• Ability to work using own initiative
• Negotiating skills – ability to influence and steer
• Effectively prioritising work load in order to meet set deadlines
• Customer Service driven, in order to maintain a high level of customer focus
• Computer literate particularly with MS Word, Outlook and Excel
• Previous experience in a similar role (ideally within a major distribution operation)
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members
• Professional, approachable and helpful to ensure smooth running of the general operation
• Enthusiastic, conscientious and reliable
• Flexible – Understand business needs

As part of our drive to make Culina Logisticsa great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where…