Customer Services Assistant

Overview

With the expansion of the Town Council’s responsibility for street cleaning services for the Shrewsbury parish area and transfer of services from the current contractor of the unitary authority. The Customer Services Assistant will provide frontline customer support with handling service requests and administration support to Senior Managers.

The Customer Services Assistant plays a vital role in delivering excellent service to customers by providing timely, accurate, and helpful support across various communication channels.

This role is the Town Council's brand ambassador and involves responding to customer queries, resolving issues, keeping accurate records and ensuring a positive customer experience at every interaction.

• Provide frontline customer support and handle service requests.
• Provide administration support to Senior Managers.
• Respond to customer queries, resolve issues, keep accurate records, and ensure a positive customer experience across various communication channels.

Details not provided in the description.