Service Advisor

Service Advisor

Shrewsbury

Full Time

Temp-Perm

Upto £13 per hour

Are you passionate about delivering exceptional customer service? We're looking for a friendly, enthusiastic and dedicated Service Advisor to join our client's team in Shrewsbury.

In this key role, you'll be the first point of contact for customers, coordinating vehicle service and repair bookings, providing updates and ensuring every interaction is professional and positive.

Monday to Friday, 8:00am - 5:30pm

Saturday on a rota 8:30am - 12:30pm

• Welcoming customers with warmth and professionalism—whether in person, over the phone, or via email
• Booking vehicles in for service, maintenance, and repair work
• Handling customer enquiries and resolving issues efficiently and effectively
• Liaising with workshop, sales, and finance teams to keep customers informed and updated
• Providing clear explanations of work carried out and any additional requirements
• Following up post-service to ensure complete customer satisfaction

• A professional and positive attitude
• Reliability and consistency in your work
• Previous experience in a customer-facing or automotive role
• Previous experience working in a Service Advisor role
• Experience working with Pinnacle CRM is desirable
• Strong communication and organisational skills

• A full, valid UK driving licence is essential

If you're a people person who thrives on delivering excellent service and enjoys working in a fast-paced environment, we'd love to hear from you