Receptionist, Customer Service​/HelpDesk

Ready to impact a better future?

Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Receptionist to join our team.

As a receptionist in our team, you'll be the first point of contact for visitors and callers, delivering a professional and welcoming experience while supporting the smooth day-to-day running of the facility. You'll play an important role in ensuring every interaction reflects care, trust, and high service standards.

In this role, your work will have a direct impact on the people and communities we serve. By providing clear information, maintaining strong relationships, and supporting colleagues, you'll help create a positive, organised environment where customers feel valued and supported.

You'll be entrusted to:

• Provide a high level of customer service, both face to face and over the telephone
• Welcome visitors, manage enquiries, and direct customers appropriately
• Support the day-to-day running of reception, ensuring a professional and organised environment
• Follow health and safety procedures and company policies at all times
• Handle cash and complete financial processes accurately where required
• Build positive relationships with customers, colleagues, and external stakeholders

You’ll be a great fit for this role if you have

• Experience delivering customer service in a front-facing or telephone-based role
• Confidence handling enquiries calmly and professionally in a busy environment
• Strong communication skills and the ability to build trust with a wide range of people
• Attention to detail, including experience handling cash or administrative tasks
• A proactive approach and willingness to support colleagues when needed

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.